Refund Policy
Effective Date: July 3, 2026
At Crossworknet, we provide online educational services through our Learning Management System (LMS), including online courses, certification programs, assessments, memberships, workbooks, digital publications, and related educational resources (“Services”).
Because access to the Services is made available immediately upon successful payment, all purchases are final and non-refundable, except where required by applicable law.
Non-Refundable Purchases
Refunds will not be granted for reasons including, but not limited to:
- Change of mind or personal preference.
- Failure to complete a course or certification program.
- Scheduling conflicts or lack of time.
- Dissatisfaction based on personal expectations or learning preferences.
- Failure to access or complete the Services due to the user’s own internet connection, device, browser, operating system, or technical environment.
- Failure to understand or apply the educational content.
- Accidental purchases after access has been granted.
- Partial or full completion of any course, lesson, assessment, workbook, certification program, or other educational resource.
- Failure to achieve any specific academic, professional, employment, business, or financial outcome.
Technical Access Issues
If you experience a verified technical issue that prevents access to your purchased Services due to an error within the Crossworknet platform, please contact us within seven (7) calendar days of purchase at HR@crossworknet.com.
Crossworknet will make commercially reasonable efforts to investigate the issue and restore access to the purchased Services. Restoration of access, correction of technical issues, or the provision of an alternative method of access shall constitute Crossworknet’s primary remedy.
Except where required by applicable law, technical support, restoration of access, or an alternative method of delivery satisfies Crossworknet’s obligations under this Refund Policy.
Chargebacks
Users agree to contact Crossworknet before initiating a payment dispute or chargeback with their payment provider.
Unauthorized or fraudulent chargebacks may result in the suspension or termination of account access, revocation of certifications, restriction from future purchases, and any other remedies available under applicable law.
Contact Us
If you have any questions regarding this Refund Policy or require assistance accessing your purchased Services, please contact:
Crossworknet
Email: HR@crossworknet.com
Website: www.crossworknet.com